Help Center

Help Center

Welcome to the SereneSoul Help Center. Find answers to common questions and learn how to get the most out of our service.

## Getting Started

### How to Use SereneSoul
1. Browse Sounds: Explore our collection of white noise and ambient sounds
2. Click to Play: Simply click on any sound to start listening
3. Adjust Volume: Use the volume slider to find your perfect level
4. Add Favorites: Click the heart icon to save sounds you love
5. Mix Sounds: Play multiple sounds together for custom ambience

### No Registration Required
SereneSoul works immediately

• no account creation, no email signup, no personal information required.

  ## Common Questions

  ### Audio Issues

  Q: Sounds won't play
  - Check your device volume
  - Try refreshing the page
  - Ensure your browser allows audio autoplay
  - Check your internet connection

  Q: Audio quality is poor
  - Check your internet connection speed
  - Try a different browser
  - Clear your browser cache

  Q: Sounds stop playing
  - Check if your device went to sleep
  - Ensure stable internet connection
  - Try refreshing the page

  ### Browser Compatibility

  Supported Browsers:
  - Chrome 80+
  - Firefox 75+
  - Safari 13+
  - Edge 80+

  Mobile Support:
  - iOS Safari 13+
  - Android Chrome 80+

  ### Features

  Q: Can I download sounds?
  Currently, sounds are streaming-only to ensure the best quality and fastest loading.

  Q: Can I use this offline?
  SereneSoul requires an internet connection to stream audio files.

  Q: How do I clear my data?
  Go to your browser settings and clear local storage for SereneSoul.app.

  ## Troubleshooting

  ### Page Won't Load
  1. Check your internet connection
  2. Try refreshing the page
  3. Clear browser cache and cookies
  4. Try a different browser
  5. Disable browser extensions temporarily

  ### Sounds Keep Stopping
  1. Check your internet stability
  2. Close other tabs using audio/video
  3. Restart your browser
  4. Check if your device has power saving mode enabled

  ## Privacy & Data

  ### What Data Do We Store?
  - Your preferences are stored locally on your device
  - We use Google Analytics for anonymous usage statistics
  - No personal information is collected

  ### How to Clear Your Data
  1. Go to browser settings
  2. Find "Clear browsing data" or similar
  3. Select "Local storage" or "Site data"
  4. Clear data for SereneSoul.app

  ## Still Need Help?

  If you can't find the answer you're looking for:

  1. Check our [FAQ section](/faq)
  2. [Contact us](/contact) directly
  3. [Report an issue](/report) if you found a bug

  We're here to help make your SereneSoul experience as smooth as possible! 🎵